TelevisionQuest FAQ
We understand that when shopping for unique art and fashion on our webstore, you may have a few questions in mind. We're here to provide you with all the information you need to make your shopping experience seamless and enjoyable.
Whether you're curious about delivery times, order tracking, returns, or any other aspect of your shopping journey, you'll find answers to these commonly asked questions right here. Take a moment to explore the FAQ section below and get the information you need to make your TelevisionQuest experience as smooth as possible.
Delivery
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
We work with an on-demand order fulfillment company with facilities worldwide!
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Orders
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a message via our contact page.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at TelevisionQuest@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at TelevisionQuest@gmail.com!
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at TelevisionQuest@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts — we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at TelevisionQuest@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
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